beBit is focusing on helping Fortune 500 companies transform their organizations to be more Customer-centered.
Toyota is a global corporation known to everyone. It has not let its fame go to its head and is constantly innovating.
With its strong belief on customer-centric management as the way to go for automobile sales in the mature society, Toyota has been tackling with us the "creation of a system to make everyone involved with Toyota happy." So just how does this global corporation perceive a way of making sales in the declining population market, and what kind of approaches are they using to move forward with reform?
Sony Assurance is the largest direct auto insurer in Japan. It is a member of Sony Financial Holdings, which is considered as the core of Sony Group. As an insurance company of Sony, its parent company of a prolific innovator, Sony Assurance has been producing outstanding innovative products/services all time. While aiming for expanding its market share as a new entry, the insurer is also reinforcing its relationships with existing customers through CX enhancement in joint initiatives with beBit - with some impressive results. Here we take a look at how to create policies to realize high-quality CX, and how to motivate organizations.
- JTB Corp.
- NTT Communications
- NTT DOCOMO, Inc.
- Sumitomo Mitsui Banking Corporation
- Canon Marketing Japan Inc.
- Kajima Corporation
- Nikkei Inc.
- Yahoo Japan Corporation
- Sony Corporation
- EAST JAPAN RAILWAY COMPANY
- TOSHIBA Corporation
- Nippon Hoso Kyokai (NHK)
- Hitachi Maxell, Ltd.
- BROTHER INDUSTRIES, LTD.
- Honda Motor Co., Ltd.
- YAMAHA CORPORATION
- Nippon Life Insurance Company
- Kumon Institute of Education Co., Ltd.
- Agilent Technologies
- Mitsui Sumitomo Insurance Co., Ltd.